Refund policy

RETURN AND EXCHANGE POLICY

1. Guaranteed Satisfaction
   At PrintoPaste, we always strive for your satisfaction. This policy ensures a clear and fair process.
2. General Conditions
   Contact us through our form or by email at [YOUR CONTACT EMAIL].
3. Accepted Reasons
   3.1. Withdrawal / Change of Mind:
   You have up to 30 calendar days from receiving the product. The product must:

• Be in its original packaging
• Show no signs of use
• Include all accessories

If approved, you will receive a return label valid for 7 days.

3.2. Manufacturing Defects:
Must be requested within 30 days. Does not cover accidental damage or improper use.

3.3. Damaged Product Upon Arrival:
Refuse the delivery or request an immediate return. Please attach photos of the damage.

3.4. Incorrect Product:
You must request the exchange within a maximum of 7 calendar days.

3.5. Inspection and Resolution:
Once received, the product will be inspected within 10 business days. If approved, a refund will be issued.

3.6. Proofs:
You must attach photos or videos clearly showing the issue.

3.7. Customer Responsibility:
It is the customer's responsibility to choose the correct model/color when purchasing.

1. Refund Options
   4.1. Store Credit:
   Valid for the same amount towards future purchases.
   4.2. Credit Card:
   Refunds are processed according to the card issuer's timelines (1–2 billing cycles).
   4.3. Chargebacks:
   If the product was delivered but payment was reversed, return will be requested.
   4.4. Bank Transfer:
   Refund within up to 10 business days to the original account.
   4.5. Other Cases (lost, out of stock):
   Processed within 5 business days.
2. Questions
   Contact us through the website or by email at [YOUR CONTACT EMAIL].